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Shipping and Returns

Oz 3D Optics provide shipping of goods and accept the return of goods under the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.

Shipping & Handling

In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.  

PLEASE NOTE: Due to the various shipping methods available for local and international shipping all shipping charges quoted by our shopping cart are classed as INVALID until approved by Oz 3D Optics sales staff. If there is no major change in the shipping charges that our website has quoted and the actual cost to ship your goods, your order will be dispatched as normal. However if there are any major inconsistencies between the prices quoted by our shopping cart and the actual shipping costs you will be notified of any additional charges applicable and asked to confirm your acceptance of any additional charges. If you do not accept the additional charges you will have the right to either choose a alternate method of shipping or to modify or cancel your order.

All orders placed will be processed as promptly as possible. Once payment has been processed or cleared, orders will generally be dispatched within 1 - 2 working days via your selected shipping method. See delivery information for further details on estimated shipping times for our various freight services.

Although all care is taken to securely pack your goods for transit, once your order is been passed on to a delivery service for delivery you agree that Oz 3D Optics is no longer liable for any damage or loss that may arise during transit or delivery of any goods ordered unless you have opted to pay for transit insurance the items at the time of purchase.

Warranty & Returns

Products that you have purchased from Oz 3D Optics that include a warranty will state the warranty period next to the item on your invoice.

If you find that goods you have received from Oz 3D Optics are DOA (dead on arrival) defective due to manufacturing fault or fail in any way during the warranty period, fail to perform as advertised or are not the same as advertised, you have the right to return the goods with proof of purchase to us for replacement or a refund. Refunds do not include freight charges. Freight costs to return goods are the responsibility of the consumer. All freight costs to return replacement goods will be paid for by Oz 3D Optics.

Oz 3D Optics will not replace a faulty item under warranty if it is found that the item in question has either been damaged in transit, abused, misused, altered, tampered with or used in a way that it was not designed for or in the case where you have simply changed your mind.

Disputes

If you have a grievance regarding the shipping, handling or warranty of any products purchased from Oz 3D Optics please state your complaint in writing and either send it to us via our contact form which you can find here contact us here or send it to the postal details at the bottom of this page. For questions regarding our Shipping & Returns Policy, or other policy related material you can contact us here or on the contact details below.

Questions

Oz 3D Optics provide shipping of goods and accept the return of goods under the following conditions. If you visit or shop within this website, you accept these conditions. Please read them carefully.'