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customer service policy

Oz 3D Optics is committed to providing exceptional customer service and quality products.  We endeavour to try and make sure that all products listed on our website are currently in stock and that pricing is true and correct. Standard delivery timeframes are between 1-20 business days; depending on your delivery location and country.

In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.